Terms of service

1. Business and agreement

This website and store are operated by Advanced Biotherapeutics Pty Ltd (ABN 90 635 567 118), trading as Biomiq ('Biomiq', 'we', 'our'). By using our website or ordering products you agree to these Terms and the policies referenced here. The store is powered by Shopify; Biomiq is the seller of its products. Nothing in these Terms excludes or restricts rights that cannot be excluded under Australian law.

2. Acceptable website use

Use the site lawfully. Do not attempt unauthorised access, distribute malicious software, scrape or harvest customer data without permission, disrupt services, infringe intellectual property rights or use automated systems in ways that compromise website security or performance. We may take reasonable measures to protect the site and customers, including restricting abusive access.

3. Product descriptions and suitability

We take reasonable care with product descriptions, ingredients, availability and images; packaging or presentation may change. Skincare information is general and is not individual medical advice. Follow product instructions and discontinue use if appropriate. This does not reduce consumer guarantees.

4. Prices and payments

Prices are in AUD and include GST where applicable. Shipping is shown at checkout. We may change future prices and offers. If a genuine technical or obvious pricing error affects an order, we will contact you and resolve it in accordance with applicable law. Payments are processed through supported payment providers.

5. Orders and stock

An order is an offer to purchase. We may refuse or cancel an order for legitimate reasons such as unavailable stock, unsuccessful payment, obvious pricing errors or reasonably suspected fraud. If we cannot fulfil a paid order, we will provide an appropriate refund or agreed alternative. Reasonable quantity limits may apply to offers and stock.

6. Changes and cancellation

Contact info@biomiq.com.au promptly if you need to amend or cancel an order. We will try to accommodate the request but cannot guarantee changes once processing or dispatch has begun. See the Cancellation Policy and Refunds & Returns Policy.

7. Shipping, delivery and risk

Delivery is arranged through third-party carriers. Delivery times and charges are in our Shipping Policy. Risk associated with delivery is allocated in accordance with applicable law. Nothing in these Terms excludes our delivery obligations or customer rights under ACL. We will assist with genuine delivery issues.

8. Returns and guarantee

The Refunds & Returns Policy describes voluntary change-of-mind returns, our separate 30-day money-back guarantee and statutory consumer remedies. Sale and promotional items remain protected by ACL and are eligible for the stated money-back guarantee.

9. Promotions and gifts

Offers may have stated eligibility conditions, qualifying thresholds, dates, exclusions and stock limits. Unless expressly stated, promotional codes cannot be combined. We may take reasonable steps to prevent fraudulent or abusive use of promotions, consistent with applicable law. Gifts with purchase are addressed in the Refunds & Returns Policy.

10. Subscriptions

Some products may be sold through recurring subscriptions. Price, billing frequency and applicable cancellation terms are disclosed at purchase. Customers can request cancellation of future orders through the available subscription-management process or info@biomiq.com.au. Cancellation does not automatically reverse orders already processed; applicable law and disclosed terms govern.

11. Pre-orders

Occasionally temporarily unavailable products may be offered for pre-order, with payment taken at checkout. Any estimated dispatch timing will be communicated before purchase. If we cannot supply within an agreed or reasonable period, we will provide updates and options, including cancellation and refund where required by ACL.

12. Reviews and customer content

You may submit genuine reviews, testimonials and other feedback. You confirm that submitted material is yours or that you have permission to use it, and that it is lawful. You grant Biomiq a non-exclusive, worldwide, royalty-free licence to reproduce, display and reasonably adapt submitted content for product information and marketing, subject to privacy law and permissions. We may moderate unlawful, irrelevant or inauthentic material but will not suppress genuine negative reviews solely because they are negative. Some reviewers receive complimentary products or other incentives for honest reviews; incentives should be appropriately disclosed.

13. Intellectual property

Website content, designs, trademarks and product materials belong to Biomiq or its licensors. You may access them for ordinary personal use but may not commercially reproduce or exploit them without permission or another lawful basis.

14. Third parties and Shopify

The website uses Shopify and other service providers for ecommerce, payments, marketing, reviews and delivery. External sites may have separate terms. Shopify supplies ecommerce technology and is not the seller of Biomiq products. 

15. Privacy

Personal information is handled as explained in our Privacy Policy and in accordance with applicable law.

16. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under ACL. Consumers may be entitled to repair, replacement, refund or compensation depending on the failure. These rights apply notwithstanding any contrary wording elsewhere.

17. Liability

To the extent permitted by law, Biomiq is not liable for loss arising solely from misuse of the website or circumstances outside its reasonable control. Nothing excludes or limits liability where doing so would be unlawful, including statutory consumer guarantees or liability for our own conduct where it cannot lawfully be excluded.

18. Limited customer indemnity

To the extent permitted by law, you agree to indemnify Biomiq against reasonable losses, liabilities and expenses arising directly from your unlawful submission of content to our website or intentional infringement of third-party intellectual property rights. This does not apply to losses caused by Biomiq's own acts or omissions and does not restrict rights under ACL.

19. Changes, enforceability and governing law

We may update these Terms prospectively by publishing an updated version. Existing contractual rights and applicable law continue to apply. If a provision is unenforceable, remaining provisions continue to the extent lawful. Failure to enforce a provision does not automatically waive it. Queensland and applicable Commonwealth law govern these Terms, subject to mandatory consumer protections.

20. Contact

Advanced Biotherapeutics Pty Ltd trading as Biomiq | ABN 90 635 567 118 | 12 Lomandra Place, Coolum Beach QLD 4573, Australia | info@biomiq.com.au.