Cancellation policy

One-time purchases

If you need to change or cancel an order, email info@biomiq.com.au as soon as possible with your order number. We will make reasonable efforts to assist, but cancellation or amendment may not be possible once fulfilment or dispatch has started. If an order has been delivered, the Refunds & Returns Policy applies. Statutory rights remain unaffected.

Subscriptions

If you have an active recurring subscription, you can request cancellation of future subscription orders through the available account/subscription management process or by emailing info@biomiq.com.au. The price, billing frequency and any applicable cancellation conditions are disclosed at purchase. A cancellation takes effect for future orders once processed and does not automatically cancel or refund orders already processed or dispatched. Contact us for assistance if a self-service option is unavailable.

Refunds and consumer rights

For a successfully cancelled, paid order that has not been dispatched, an applicable refund will be made to the original payment method. Processing times depend on the payment provider. Nothing in this policy limits Australian Consumer Law rights.

Contact

Biomiq | Advanced Biotherapeutics Pty Ltd | 12 Lomandra Place, Coolum Beach QLD 4573, Australia | info@biomiq.com.au.