Refund policy

Biomiq offers eligible customers a voluntary change-of-mind return option and a separate 30-day money-back guarantee. These benefits are additional to rights under Australian Consumer Law (ACL), which cannot be excluded or restricted.

Change-of-mind returns

You may request a change-of-mind return within 30 days of delivery for products that are unopened, unused and in their original packaging. Sale, discounted and promotional purchases, including Black Friday offers, are excluded from voluntary change-of-mind returns. This exclusion does not affect the money-back guarantee or statutory rights.

Email info@biomiq.com.au with your order details before returning anything. Once your return is approved, dispatch the product to us within 14 days of approval. Customers pay return postage for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns. We may ask for reasonable evidence of purchase. Once received and checked, eligible refunds are made to the original payment method; your bank or payment provider determines when funds appear.

30-day money-back guarantee

If you consistently use a Biomiq skincare product for 30 days and do not see a visible improvement in your skin’s appearance, contact info@biomiq.com.au within 60 days of your order date to claim a refund of that product’s purchase price. The guarantee covers Biomiq skincare products, including kits, bundles and promotional or discounted purchases. Repeat claims for the same product are not automatically excluded. We may reasonably verify the purchase and claim. The voluntary guarantee does not reimburse standard delivery charges, except where required by law. This guarantee is in addition to your ACL rights.

Gifts with purchase

If you return products from an order that included a promotional gift, and the remaining order no longer meets the qualifying conditions for that gift, the promotional gift must also be returned. This applies to voluntary change-of-mind returns and does not affect ACL rights.

Faulty, damaged, incorrect or undelivered goods

Contact info@biomiq.com.au with your order details and information about the issue; photos or batch details may assist. Our goods come with consumer guarantees that cannot be excluded under ACL. For a major failure you may be entitled to reject goods and choose a refund or replacement, and to compensation for reasonably foreseeable loss or damage. For other failures we will provide a remedy in accordance with ACL. Any return or delivery costs for statutory remedies will be dealt with as required by law. Neither the 30-day voluntary return period nor the guarantee claim period limits statutory rights.

Returns address and contact

Please obtain return instructions before posting products. Biomiq, Advanced Biotherapeutics Pty Ltd, 12 Lomandra Place, Coolum Beach QLD 4573, Australia. Email: info@biomiq.com.au. ABN 90 635 567 118.